Rent a Driver Tanzania – Rental Policy

Rental date: …………………………………..

Car Type: ………………………………………

Service Type: Car Rental with Driver Only (No Self-Drive)

1. Booking & Confirmation

• All bookings must be made via official channels: website, email, phone, or in person.
• A booking is only confirmed upon payment of a deposit of 40% or full rental fee, depending on trip details.
• Clients are encouraged to book at least 48 hours in advance, especially for long-distance or cross-border travel.

 

2. Rental Rates & Inclusions

Rates are charged per day or per trip, and include:

• Vehicle hire with professional driver
• Driver’s meals and accommodation (if overnight)
• Comprehensive insurance and government taxes

Not included:

• Tolls, ferry charges, parking fees
• Entry fees to parks or attractions
• Border crossing fees (if applicable)
• Fuel
• Client’s own meals, accommodation, and personal expenses

 

3. Driver Services

• All drivers are licensed, experienced, and trained in customer care.
• Multilingual drivers (e.g. English, Swahili, French, German) are available upon request.
• Drivers operate the vehicle only; clients are not permitted to drive the vehicle at any time.
• For safety, drivers are limited to a maximum of 10 driving hours per day with adequate rest.

4. Vehicle Use & Restrictions

• Vehicles may only be used for purposes agreed upon during booking (e.g. tourism, business, airport transfer).
• No off-road driving unless specified and pre-approved.
• Smoking, carrying illegal goods, or transporting animals (without prior approval) is strictly prohibited.
• The company reserves the right to change the vehicle in case of mechanical issues or safety concerns.

 

5. Cross-Border Travel

• Cross-border travel to Kenya, Uganda, Rwanda, or other countries is available by prior arrangement only.
• Additional charges apply for:
  • Border clearance documents (COMESA, insurance, road permits)
  • Driver’s per diem and accommodation if extended travel is involved

Clients must inform the company at least 72 hours in advance for international trips.

6. Cancellations & Refunds

• More than 48 hours before trip: Full refund minus processing fees
• 24–48 hours before trip: 50% refund
• Less than 24 hours or no-show: No refund
• Cancellations must be in writing (email)

7. Delays & Force Majeure

• The company is not liable for delays caused by weather, road conditions, border issues, or other factors beyond our control.
• In case of mechanical failure, a replacement vehicle will be dispatched as soon as possible.
• Clients are advised to carry valid identification and travel documents at all times.

8. Client Responsibilities

• Treat the driver and vehicle with respect.
• Comply with all local laws, customs, and traffic regulations.
• Avoid requesting the driver to engage in illegal or unsafe practices.
• Notify the company of any issues during the rental period immediately.

 

9. Insurance & Liability

• All vehicles carry comprehensive insurance and third-party liability.
• Insurance does not cover:
  • Loss of client’s personal items
  • Damage caused by civil unrest or natural disasters
  • Illegal or unauthorized vehicle use

 

10. Payment Terms

• Accepted methods: cash, mobile money, bank transfer, or credit card (where applicable)
• Full payment must be received before the trip begins, unless otherwise agreed in writing.

 

11. Dispute Resolution

• Disputes will be resolved amicably between the client and company management.
• If unresolved, the matter will be referred to local authorities or legal arbitration in Tanzania.

 

©Rent A Driver Tanzania 2025/2026